Our fully managed IT services are customized to fit the needs of each individual client
Server Installation and Administration
From the physical server to the operation system, FelinePC offers excellent configurations at surprisingly affordable prices. Many small businesses can benefit greatly from having a real server, which provides more features and significantly better performances compared to plain network attached storage. For instance, even our mid-range SSD servers are more than 40 times faster in random I/O than a typical dual/quad drive NAS system. Our all-inclusive monthly plan takes care of all the software update and administration services to keep your server running smoothly 24/7. FelinePC servers carry up to 5 years of free warranty for our IT clients. We service our hardware in-house with no need for third party repair facilities.
Networking and Active Directory Management
FelinePC performs a thorough network assessment for all of our clients during the initial phase of our IT setup. Our goal is to have all your devices connected at Gigabit or higher speeds. All of your networked servers, workstations and printers will be assigned static IP’s for consistent connectivity. If your business Internet service provider is IPv6-ready, we will also configure IPv6 access for your network. We will set up a well-designed Active Directory (also known as “Domain”) for your organization so that all of your network resources can be centrally managed with precise user privilege control. Your network will be monitored 24/7 by an industry-leading monitoring service to ensure maximum uptime.
Virtualization allows you to split one physical sever into several “virtual” machines with separate roles and operation systems—it’s like having multiple computers for the price of one. This results in substantial hardware savings, increased flexibility and manageability, and simplified backup/recovery. FelinePC specializes in Microsoft Hyper-V Server, an enterprise-class Type 1 hypervisor that is completely free for the end user. We do all the heavy lifting of backend configuration so that you can sit back and enjoy a cutting-edge virtualization infrastructure without paying any expensive licensing fees commonly associated with other VDI vendor solutions such as VMWare and Citrix.
Does your multi-user Quickbooks file take forever to open? Is your Outlook bogged down by your growing inbox? Are you frustrated by some sluggish business apps you use everyday? Here at FelinePC we take performance seriously. Through some simple hardware upgrades and extensive software optimization, our lucky clients get to experience what “blazing fast” truly means. Imagine all your computers boot up in 15 seconds or less, and everything you click launches instantly without any lag. A quick example: FelinePC managed Quickbooks runs faster with 5 users over the network than a typical unoptimized single-user installation.
Cloud Services and Consulting
We hate to throw around the word “cloud” casually—it has practically become a cliché. Many public cloud IT solutions are not ideal for small business use because of their cost/value structures. Some other services, however, are hugely popular for good reasons, such as business email with Office 365 (it no longer makes sense for most businesses to host their own mail servers). FelinePC can help you navigate the market and select the most suitable plans for your business. We provide consultation and management for major cloud services including Office 365 and G Suite. Our goal is to obtain all the features you actually need while keeping the recurring costs down to a minimum.
Dedicated Private Cloud and Remote Desktops
With 100% dedicated servers allocated to your organization only, our private cloud gives you better privacy and much higher computing power per dollar compared to public clouds such as AWS. Thanks to virtualization technologies, we can deploy a complete set of fast and secure cloud servers and workstations (also known as “Desktop as a Service”, or DaaS) for you and your employees to access remotely. Even your accountant can have one to work on your Quickbook files. Your data is fully encrypted and isolated from other companies. The premium data center we use in Dallas TX features 24/7 on-site security and HIPAA, PCI DSS compliance. All of our private cloud servers and desktops have symmetrical 1000Mbps Gigabit internet connections.
Backup and Disaster Recovery
We all know the critical importance of backups, but it can be difficult to consistently execute a backup plan that requires constant human intervention. FelinePC utilizes proven products developed by industry’s most trusted data backup and recovery experts. We implement fully automated daily backups with incremental retention that allows you to reliably recover files even if they were accidentally deleted or corrupted days ago. This is made possible by our highly optimized storage design and extra pre-allocated hardware resources. For additional protection against theft and natural disasters, we can also help you create secondary off-site and cloud based backups. All your backed up data can be encrypted for safety at rest.
Firewall and Malware Protection
IT security for small business is a delicate issue of balance: you want to be well-protected against potential threats, yet you probably do not want to spend tens of thousands on costly hardware and subscriptions. FelinePC recognizes this challenge and strives to present you with a sensible middle ground. We do not make empty claims or promises; instead, we will analyze your risk exposures and help you clearly understand the cost-effectiveness of different security products. We can then build you a multi-layered IT defense based on your risk tolerance and budget. We carry several popular SMB firewall brands including Meraki and SonicWall. We recommend ESET NOD32 Antivirus for virus and malware protection.
Help Desk and Remote Support
We proactively monitor and perform regular maintenance on your systems to keep them operating smoothly and error-free. However, if you or your employees need any assistance, we’re ready to help. All FelinePC clients have access to our client portal with our secure ticket system as well as phone support. If necessary, we can login to your computer remotely and collaborate with you in real time. At FelinePC you will never receive any “scripted” responses. Instead, you can always expect to have someone who is more than likely going to identify your problem and provide an appropriate solution right away.