Unless otherwise specified at the time of sale, FelinePC, LLC ("FelinePC") warrants its custom-built computers to be free of all defects in material and workmanship for 2 years from the original date of delivery. This warranty extends to the original buyer and each successive buyer within the warranty period. Within the period of this warranty, FelinePC will repair or replace, free of charge, any part proving defective in material or workmanship, with the same, equivalent or better models depending on availability. Some parts may carry component manufacturer's warranty which can potentially extend beyond the two-year FelinePC warranty period. Such extended warranty requests, if applicable, must be claimed directly with the component manufacturers, which may be subject to their own terms and conditions. FelinePC makes no guarantee of and is not responsible for the results of such claims.
FelinePC may offer extended warranties to its monthly IT service clients who purchase computers from FelinePC. Such extended warranties are only valid if the monthly IT service plan remains active AND without gap, downgrade or interruption throughout the ENTIRE warranty period. If the client cancels the monthly IT service plan, or becomes default, or the plan is suspended or cancelled by FelinePC due to client's breach of service terms or acceptable use policy, the extended warranty becomes void immediately, and cannot be resumed even if the client resumes the monthly IT service plan.
FelinePC's general warranty covers FelinePC-built or refurbished desktop computers and servers only. Certain hardware products sold by FelinePC are covered by their original manufacturer's warranty if applicable, and such warranty claims must be made directly between the client and the manufacturer, subject to the manufacturer's terms and conditions.
Unless otherwise specified at the time of service, FelinePC warrants the IT services it renders to be free of defects in servicemanship for 30 days from the original date of service completion.
Upon FelinePC's approval, some defective components may be returned to FelinePC and replacement components may be shipped directly to the customer for self-installation. Unless otherwise specified, two-way round-trip return shipping is included in the first 45 days of the warranty period. After that, customer is responsible for one way shipping to the return facility. Certain eligible orders may include paid round-trip return shipping for two years. At FelinePC's discretion, some replacement parts may be cross-shipped with customer and the customer is responsible for sending back the defective parts in a timely manner to avoid charges. Cross-shipping warranty replacement excludes certain high-end components valued over $300. In cases where the entire Covered Product must be returned for service, all warranty repairs and services must be performed by an authorized FelinePC technician, or at a service facility authorized by FelinePC. All shipping expenses assumed by FelinePC are limited to Ground Service within continental US only. If the customer sends in any item by a shipping courier, we recommend that the customer packs carefully and securely, preferably in the original packing materials, insures the package and ships it with a tracking number. FelinePC accepts no liability for products lost, damaged or misplaced in shipment during the return trip to our facility.
This warranty does not apply to any costs, repairs, or services for the following:
• User added, upgraded, or modified hardware components and peripherals.
• User added, upgraded, or modified software programs and settings (for IT services).
• User error, negligence or abuse.
• Damage resulting from unauthorized changes to the factory firmware settings, including but not limited to, overclocking and system BIOS settings.
• Repairs necessitated by use other than normal home or business use, such as, but not limited to, operation under extreme environmental conditions.
• FORCE MAJEURE: Damage resulted from circumstances beyond FelinePC's control, including but not limited to, power surges, accidents, acts of war and natural disasters.
• Corrective work necessitated by repairs made by anyone other than a FelinePC authorized service technician.
• Complications resulting from software related issues including, but not limited to, viruses, data loss, program compatibility and the use of third party programs.
To initiate warranty requests or submit any warranty related inquiries, please contact FelinePC via:
Email: support@felinepc.com
In no event shall FelinePC be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.